Quality Assurance and Issue Resolution
Any queries are managed on a case-by-case basis, including manual checks, and re-testing if required. All reasonable steps are undertaken to ensure accuracy. Any queries either generated from owners or concerns from laboratory providers are managed on a case-specific basis. This could include mass communications to breed clubs and owners, either from the OFA, joint communications from the OFA and the laboratory, or joint communications direct from the laboratory. If a test is identified as having serious concerns, a full-stop is put into place on all orders through a withdrawl of product until any issues or concerns are resolved. Addional steps are determined on a case-by-case basis, but could include cancellation of reporting, or re-reporting with appropriate communications. Re-offering of a service would only resume with assurances of accuracy.